Ordering & Products

A: Placing an order is easy! Simply browse our collection, choose your favorite pieces, and click ‘Add to Cart.’ Follow the checkout process to complete your purchase.

A: Once an order is placed, modifications are challenging. Contact our customer service team immediately for assistance.
A: Some items offer customization options. Look for ‘Customize’ buttons on product pages for available choices.

Shipping & Delivery

A: Yes, we ship globally! Review our International Orders section for more details on shipping outside the country.

A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to track your package’s journey.
A: Delivery times vary. Please refer to our Shipping Policy for estimated delivery times based on your location.

Returns & Exchanges

A: We accept returns within [X] days of receiving your order. See our Returns & Exchanges section for detailed information.
A: Absolutely! Reach out to our customer service team to initiate the exchange process. Custom or personalized items are subject to exchange eligibility.

Payments & Security

A: We accept major credit/debit cards and secure payment methods like PayPal. Your transactions are encrypted for added security.

A: Yes, we prioritize the security of your data. Our website employs industry-standard encryption to protect your personal information.

Contact Us

A: For any inquiries or assistance, reach out to us at service@sorayajewelry.com or call us at +94 777 705 001 .